|
Complaint or Query Classification |
Initial dealings |
Next stage |
Next stage |
Final stage (inc. any independent element) |
|
The reasonableness of the application of BSS requirements or exemption / BSS technical equivalence / RCD |
BSS Technical Assistant
|
BSS Technical and Quality Manager (supported by BSS Technical Committee (BSSTC) |
BSS Manager |
BSSMC |
|
Claims of technical equivalence of systems or components on CE marked vessels |
BSS Technical and Quality Manager |
BSS Technical Equivalence Panel |
- |
BSSMC |
|
Examiner consistency / examination accuracy / fraudulent issue of certificates/conflicts of interests |
BSS Manager |
BSS Quality Control Assessor investigation. BSS Manager evidence review. |
BSS Management Committee (BSSMC) Executive and full BSSMC review of Executive's decision. |
Chartered Institute of Arbitrators, - examiner appeals only. |
|
Examiner conduct / customer service (not related to BSS Examination Checking Procedures) |
BSS Communications Manager |
BSS Manager |
BSSMC (as above) |
Chartered Institute of Arbitrators, - examiners appeals only. |
|
BSS Office staff member administration, processes & conduct BSS Office staff are subject to Canal & River Trust standards and conditions - click this link for more information http://canalrivertrust.org.uk/contact-us/making-a-complaint |
BSS Manager |
Canal & River Trust first level complaint |
Canal & River Trust second level complaint |
Waterways Ombudsman Scheme |
|
BSS support committees work and constitution |
BSS Manager |
BSSAC Chair |
BSSMC |
BSSMC Chair |
BSSMC - BSS Management Committee BSSAC - BSS Advisory Committee
V 1.0 Sept 2012